FAQ / Troubleshooting
Frequently asked questions and troubleshooting steps for RevenueBase API and data feeds. Add your own Q&A here as you get feedback from customers.API
How do I get an API key?Sign in to the dashboard, go to Settings → API Keys, and click Create API key. Copy and store the key securely; you cannot view it again. Why do I get 401 Unauthorized?
Check that you are sending the key in the x-key header (not
Authorization). Ensure the key is correct and has not been revoked.
Why do I get 429 Too Many Requests?You have exceeded the rate limit. Wait for the window to reset or implement backoff. See Rate limits and error codes. What does 422 Validation Error mean?
The request body or parameters failed validation. The response
detail array lists each invalid field and message. Fix those fields and retry.
Data feeds
How do I get data feed credentials?Feed credentials are separate from your API key. In the dashboard, open Settings → Data Feeds to see connection details and credentials. I can’t connect to the feed.
Verify host, port, and TLS settings. Ensure you are using the feed username and password, not the API key. Check firewall and network rules. A table or column is missing.
Table and schema access depend on your plan. Confirm the table name and schema (e.g.,
public) and check the Data dictionary and Tables & Schema.
How often is feed data updated?It depends on the feed and your plan. See Data coverage for general guidance; exact refresh schedules may be in your contract or dashboard.
Getting help
- Documentation — Use the API Reference and Data Feeds sections for details.
- Support — Contact support via the link in the navbar or your contract for account- and plan-specific issues.